Terms of Use
Last updated 13 Nov 2026
Privacy Policy
Effective date: November 13, 2026
Last updated: November 13, 2026
1. Privacy Policy at a Glance
This summary gives you a quick overview of how Ignitive Infotech handles your information. It applies to ignitiveinfotech.com and every Ignitive Infotech website, product and service that links to this page. The full policy below follows the same order and is the legally binding version.
Our promise to you
Ignitive Infotech does not sell, rent or trade your personal information, whether for advertising, profit or showing you third-party promotions. This policy explains what we collect, why we collect it, who can see it and what control you have over it.
What we collect
We collect only what we need to serve you well. Most of it comes from you directly, for example when you fill in a contact or quote form, email us, book a call or hire us for a project. This usually includes your name, email, phone number, company details and information about your project.
When you visit our website, we also record basic technical details automatically, such as how you found us, the pages you viewed, your approximate location and your device and browser type. We use this to improve our website and services.
Sometimes information reaches us through others. Examples include a referral partner who introduces you to us, a sign-in service such as Google or LinkedIn, or your interactions with our social media pages (likes, comments, follows, mentions or messages).
How we use it
We use your information to deliver the services you ask for, manage your projects and accounts, answer your questions and provide support. With your permission, we may also tell you about new services, ask for your feedback or share updates to our policies. We review usage trends to understand what our visitors and clients need and to keep improving.
2. Introduction
Ignitive Infotech ("Ignitive Infotech", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or use our software development, design, AI, cloud and related services. If you do not agree with this policy, please do not use our website or services.
We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. If you continue to use our website or services after an update is posted, you accept the revised policy. We recommend checking this page from time to time.
3. Scope of This Policy
This policy covers information we collect through our websites, web and mobile applications, software products and professional services (together, the "Services"). It also covers information we collect through social media, marketing campaigns, events and the other activities described here.
This policy does not cover third-party websites, apps or services that you reach through links on our Services. We do not control their privacy practices, so please read their policies before sharing information with them.
4. Information Ignitive Infotech Collects and Controls
a) Information you give us
You may share information with us when you fill in a contact or quote form, request a consultation, sign a contract, make a payment, apply for a job, take part in a promotion, contact us through social media or ask for support. This may include:
Name, job title and company name
Email address, phone number and postal address
Project requirements, budget, timelines and files you share with us
Billing and payment details (handled by secure payment processors)
Any other information you choose to give us
b) Information collected automatically
When you use our Services, we automatically collect details such as your IP address, browser and device type, operating system, referring URL, pages viewed, time spent on pages, links clicked and similar usage statistics. We collect this using cookies, pixels and similar technologies.
c) Information from third parties
We may receive information about you from referral or reseller partners, sign-in providers (such as Google or LinkedIn), public business directories and social media platforms when you interact with our pages.
5. How We Use Your Information
We use the information we collect to:
Provide, operate, maintain and improve our Services
Plan, build, test, deliver and support the projects you hire us for
Process payments and send invoices, receipts and confirmations
Send technical notices, project updates, security alerts and administrative messages
Respond to your questions, requests and support tickets
Share news, insights, offers and events that may interest you, where you have agreed to receive them
Monitor and analyse website traffic, usage and trends
Detect, investigate and prevent fraud, spam, security incidents and other illegal activity
Personalise your experience on our website
Meet our legal, tax and regulatory obligations
6. Legal Grounds for Processing Your Information
We process personal information only where we have a valid reason to do so, which may be:
Your consent, for example when you subscribe to our newsletter
A contract with you, or steps you ask us to take before entering one
Legal obligations that we must follow
Legitimate interests, such as running and improving our business, supporting clients and marketing our Services, as long as those interests are not outweighed by your rights
Where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect any processing that happened before you withdrew it, but it may mean we can no longer provide some Services to you.
7. Your Choices
Marketing emails: You can unsubscribe at any time using the link in our emails or by contacting us. We may still send you essential, non-promotional messages about your project, account or contract.
Cookies: Most browsers accept cookies by default, but you can change your browser settings to block or delete them. If you do, some parts of our website may not work properly.
Forms and chat: You can choose not to fill in forms or share information through chat. You are always free to decide what you share with us.
8. Who We Share Your Information With
We do not sell your personal information. We share it only in these situations:
Service providers: trusted vendors who help us run our business, such as hosting and cloud providers, payment processors, analytics tools, email delivery services, CRM systems and customer support platforms. They may use your information only to perform work for us.
Team members and subcontractors: developers, designers or consultants working on your project, who are bound by confidentiality obligations.
Business partners: for joint offers or marketing, but only with your consent where the law requires it.
Business transfers: if Ignitive Infotech is involved in a merger, acquisition or sale of assets.
Legal and safety reasons: as described in Section 13.
9. Your Rights Over Your Information
Depending on where you live and the laws that apply, you may have the right to:
Access the personal information we hold about you
Correct or update inaccurate or incomplete information
Request deletion of your personal information
Object to, or ask us to limit, certain types of processing
Receive a copy of your information in a portable format
Withdraw your consent at any time
Nominate another person to exercise your rights if you become unable to do so (India)
File a grievance with us, and if it is not resolved, with the relevant data protection authority
These rights include those under India's Digital Personal Data Protection Act, 2023, the California Consumer Privacy Act (CCPA/CPRA) and, where applicable, the EU/UK GDPR. To exercise any of them, contact us using the details in Section 17. We may need to verify your identity first. In some cases we may be unable to fully meet a request, for example where doing so would affect the rights of others or conflict with a legal obligation. If so, we will explain why.
10. How Long We Keep Your Information
We keep personal information only for as long as needed for the purposes in this policy, unless the law requires or allows a longer period. When deciding how long to keep data, we consider:
How long our relationship with you lasts and how long we provide Services to you
Any legal, tax or accounting obligations we must meet
Whether keeping it is advisable for legal reasons, such as limitation periods, disputes or regulatory investigations
When we no longer need your information, we securely delete it or anonymise it.
11. Data We Process on Behalf of Our Clients
When we build, host or maintain software for a client, we may handle personal data belonging to that client's own users or customers. In these cases, the client is the data controller (data fiduciary), and Ignitive Infotech acts only as a data processor or service provider. The client is responsible for having a lawful basis for that data and for following the data protection laws that apply to it.
We process client data only according to the client's documented instructions and the law. We protect it with appropriate technical and organisational safeguards, keep it confidential and, where we reasonably can, help clients respond to requests from their own users. Source code, credentials, business data and other confidential material shared with us are used only for the agreed project, and we are happy to sign a Non-Disclosure Agreement (NDA) or Data Processing Agreement (DPA) on request.
12. Security and Children's Privacy
Security
We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, alteration or destruction. These include encrypted connections (HTTPS/TLS), encryption of stored data where appropriate, role-based access controls, secure cloud hosting, regular security reviews and data protection training for our team. However, no method of transmitting or storing data online is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our Services are meant for businesses and adults and are not directed at children. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a child, we will delete it promptly. If you believe this has happened, please contact us.
13. Disclosures Required by Law
We may disclose your information if we believe in good faith that it is necessary to:
Comply with an applicable law, regulation, court order or lawful request from a government authority
Enforce our agreements, policies and terms of service
Protect the security and integrity of our Services
Protect Ignitive Infotech, our clients, users or the public from harm, fraud or illegal activity
Respond to an emergency involving a risk of serious injury or death
Investigate or defend ourselves against legal claims
Where the law allows, we will make reasonable efforts to tell you about such a disclosure. We may not notify you if we are legally prohibited from doing so, or if notice could put someone at risk, enable fraud or obstruct a legal process.
14. Refund Policy
Your satisfaction matters to us. If you are unhappy with a service or product, please contact us within 30 days of payment to request a refund. Approved refunds are returned to the original payment method and usually take 5–10 business days to appear, depending on your bank or payment provider.
Because most of our work is custom-built, the following are generally not refundable:
Development, design or consulting work that has already been completed or approved by you
Project milestones that have been delivered and accepted
Third-party costs paid on your behalf, such as domains, hosting, licences, plugins, app store fees or API credits
Digital products or services that have been accessed or substantially used
We review every refund request individually. Where your signed project agreement or statement of work has different refund terms, those terms take priority.
15. Cancellation Policy
You can cancel an ongoing service, retainer or subscription at any time by emailing or calling us. Cancellation takes effect at the end of your current billing period, and you will keep access to the Services until then. Unless your service agreement says otherwise, we do not offer partial or pro-rated refunds for early cancellation.
For project-based work, if you cancel before completion, you will be charged for all work done up to the cancellation date and any non-refundable third-party costs already incurred. We will hand over the completed work once all outstanding payments are cleared.
After cancellation, you will not be billed for future periods, but you remain responsible for any charges incurred before cancelling. Your account and project data may be kept for a limited period as described in Section 10 and then securely deleted.
16. Governing Law and Jurisdiction
This Privacy Policy, and any dispute arising from it or from our Services, is governed by the laws of India, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Subject to any mandatory consumer protection laws in your country, the courts at Noida (Gautam Buddh Nagar), Uttar Pradesh, India, will have exclusive jurisdiction over any such dispute. Before going to court, both parties agree to try to resolve the dispute in good faith through discussion. Ignitive Infotech may still bring proceedings for breach of this policy in your country of residence or any other appropriate jurisdiction.
17. Contact Us
If you have questions about this Privacy Policy, want to exercise your rights or have a complaint, please contact us:
Ignitive Infotech
Email: info@ignitiveinfotech.com
Phone: +1-310-929-0611
USA Office: 10850 Wilshire Blvd, Los Angeles, CA 90024, USA
India Office: Sector 62, Noida, NCR, Uttar Pradesh, India
We aim to respond to all requests within 30 days.